Shipping & Returns
This page summarises our shipping and returns terms. The full versions are the ones that apply: Shipping policy and Return & refund policy.
Shipping
SafeCar currently ships to New Zealand. Two options are offered at checkout:
- Free shipping: $0
- Express shipping: $4.99
The applicable shipping method and its cost are always confirmed before payment.
Estimated delivery is 3 to 9 business days from order confirmation. This can vary depending on the delivery address, the carrier, busy periods, and circumstances beyond our control.
When tracking information is available, it's sent to you. Please make sure to provide a complete and accurate delivery address. If you notice a delivery issue or receive a damaged parcel, contact us as soon as possible.
Returns
SafeCar offers a 60-day commercial return window from the date you receive your order. This is in addition to your legal rights.
Before returning anything, contact us at contact@safecar-company.com with your order number and the reason for your request. Don't send anything back before you've received return instructions.
Unless the item is faulty, damaged, or was sent to you by mistake, it must be returned in a resellable condition, with its accessories and, where possible, its original packaging. Proof of purchase may be requested.
Faulty, damaged, or incorrect items
Check your order as soon as it arrives. If the item is faulty, damaged, or doesn't match your order, write to us immediately at contact@safecar-company.com so we can look into it and offer a solution.
Refunds
After we receive and inspect your return, we'll let you know our decision. If the refund is approved, it's issued to the original payment method within 10 business days of approval. The time it takes to appear may vary depending on your bank or card issuer.
Changing or cancelling an order
To change an address or cancel an order, write to us as soon as possible at contact@safecar-company.com. We'll do our best as long as the order hasn't shipped yet.